Technical Analyst
About the Organization:
FINCA International, one of the world's leading MFIs, provides financial services to over 950,000 clients through 21 wholly-owned and operated subsidiaries in Africa, Eurasia, Latin American, and the Greater Middle East.
About the Job:
FINCA International is looking for a Technical Analyst. S/he will respond to, diagnose, and resolve database, network, server, communications, and other complex problems. S/he will also develop, define, and enforce troubleshooting procedures.
Tasks and Responsibilities:
- Analyze technical details, compliance, performance, and scalability of any existing and/or new IT systems;
- Analyze the technical feasibility of achieving the requirements in a given architectural framework;
- Provide excellent technical support (hardware, software, network, connectivity, etc) to each country in the region;
- Resolve, record, and track user calls to completion, keeping the user updated of progress;
- Liaise and coordinate with MIS providers;
- Support the application support team to resolve existing production problems;
- Demonstrate commitment to the collective output of the project team;
- Develop good working relationships with other members of project;
- Expand or modify system to serve new purposes or improve work flow;
- Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems;
- Develop, document, and revise system design procedures, test procedures, and quality standards;
- Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.
Qualifications:
- Basic degree in Computer Science or equivalent, experience of not less than 3 years in a senior information systems position in a reputable financial services organization or related institution;
- Minimum 1 to 2 years of experience managing a help desk or a service desk would be preferred;
- Proven ability to resolve problems efficiently and effectively. Ability to recognize competence level of the user and address each situation appropriately;
- Good knowledge of Microsoft Office application software and Windows desktop operating systems, basic networking fundamentals, and PC hardware and peripherals;
- Excellent interpersonal, written and oral communication skills;
- Fluency required in English and either Spanish or Russian Languages;
- Willingness to travel (50% to 75%).
Closing Date: 31 Dec 2012
How to Apply:
Apply Online
