About the Organization:
Opportunity International provides small business loans, savings, insurance, and training to over two million people working their way out of poverty in the developing world. Clients in various countries use these services to expand a business, provide for their families, create jobs for their neighbors, and build a safety net for the future. Opportunity International’s mission is to empower people to work their way out of poverty, transforming their lives, their children futures, and their communities.
About the Job:
Opportunity International is looking for a Head of Client Outreach & Impact, Africa Region. S/he will report directly to the managing director for the Africa Region. S/he will function as the senior leader for sales, marketing, product development and transformation for the Africa Region. This position is located ideally in Nairobi, Kenya.
Tasks and Responsibilities:
Sales Process
- Work with each local Implementing Member to develop a business plan suitable for that country in terms of outreach deliverables, quality Mission-aligned savers and borrowers, capital needs, etc.; driving performance against those business plans;
- Working along side the Implementing Member CEOs, provides leadership on sales/business development in implementing partners, while maintaining focus on the region’s transformational impact goals;
- Identify new market needs and opportunities;
- Focus on increasing Mission-aligned loans and savings;
- Closely liaise with Risk Management and Finance/Treasury to ensure appropriate mix in loan portfolios and balance of liabilities;
- Assist local CROs to seek out and target new customers and new sales / deposit raising opportunities, initiates action plan to approach and secure new business for the Region;
- Shared responsibility for the credit quality of the loan book in conjunction with the Risk line.
Social Performance Measurements
- Develop, in conjunction with other stakeholders, and implement Social Performance Measurements for the region.
Client Outreach and Impact
- Work cross functionally to drive strategy and process to define, integrate and embed a Transformational impact mindset and approach throughout and across: operational plans; policies & procedures; product and services development; Client Service Standards and delivery strategies;
- Drive outreach in volume (number of clients), value for loans, savings and payment systems. Drive deposits and loans giving access to maximize client growth;
- Develop client needs assessments; analyze and determine products and services to meet identified needs;
- Develop a compelling narrative to attract donor funds and work closely with and support the efforts of our Support Members (fund-raisers) to raise capital for transformational programs and to ensure there is appropriate funding;
- Develop client financial products and services that can be delivered effectively though available /emerging delivery mechanisms.
Product Innovation Process
- Analyze and understand data from the social performance measurements feeding them into the product design process;
- Design and replicate innovative client products and manage the product development process;
- Identify and share best practices including product development among the Implementing Members.
Qualifications:
- Has a passionate belief in the importance of Micro Enterprise Development and entrepreneurial development in general, as the most effective way to help the world’s poor transform their lives;
- Minimum 10 years experience at a senior level in the financial services industry ideally in a deposit taking microfinance institution;
- Excellent leadership, management and business development skills, as well as a superior communicator;
- Proven ability to develop and maintain effective interpersonal relationships with a wide spectrum of stakeholders;
- A successful track record of managing multiple international locations in a matrix environment;
- Ability to delegate, coach, develop and manage a diverse and geographically dispersed team ;
- Strong partnering, facilitating, influencing and negotiating skills. Ability to diplomatically work in a variety of cultural settings, with actual living and work experience in African countries;
- Good understanding of and commitment to the Opportunity International Network structure, mission, corporate values, and Christian motivation as expressed in the ability to incorporate the mission and values in the work area;
- Flexibility and willingness to travel a minimum 50% of the time are critical;
- Ability to synthesize complex or diverse information.
Closing Date: 23 Nov 2012
How to Apply:
Apply Online
