About the Organization:
Kiva is a non-profit organization with a mission to connect people through lending to alleviate poverty. Leveraging the internet and a worldwide network of MFIs, Kiva lets individuals lend as little as $25 to help create opportunity around the world. Kiva works with MFIs on five continents to provide loans to people without access to traditional banking systems.
About the Job:
Kiva is looking for a Community Marketing Coordinator. S/he will build ongoing, permanent relationships for the purpose of applying a collective vision for the benefit of Kiva’s community. S/he will strive to build a grassroots movement with the goal of moving Kiva’s existing online communities towards positive change offline, as well.
Tasks and Responsibilities:
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Identify and nurture key influencers:
- Identify Kiva lenders who are key influencers in online communities, and work to build relationships with them;
- Serve as an evangelist and foster engagement for Kiva’s most active users with a goal of increased lending volume.
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Engage Kiva lending teams:
- Identify and engage lending team captains; Facilitate communication and collaboration between captains;
- Create regular challenges to encourage healthy competition amongst the various teams, as one of many vehicles for fostering engagement and incentivizing growth.
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Communicate regularly with Kiva’s lender community:
- Plan and run quarterly Kiva insights calls;
- Monitor lending team discussion boards. Respond to questions, negative comments and requests.
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Manage improvements to lending team functionality:
- Gather feedback and take suggestions from lenders on improvements to the product;
- Create and manage special projects to deepen lender experience and facilitate increased lending and team membership.
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Facilitate community events:
- Equip lenders to host parties and gatherings by giving them the resources and support they need to be successful; Help team captains organize and coordinate these events;
- Take charge of staffing booths at events that provide an opportunity for interaction with large numbers of people.
Qualifications:
- BA or equivalent degree required;
- Minimum 2 to 3 years volunteer management experience preferred;
- Minimum 2 to 3 years of experience managing online forum for web 2.0 company preferred;
- Demonstrated creativity and documented immersion in online forums and internet communities;
- Superior customer service orientation, both for internal and external audiences.
Closing Date: 08 Nov 2012
How to Apply:
Interested candidates can send their resume and cover letter to jobs@kiva.org
Please mention "Community Marketing Coordinator" in the subject line.
