World Bank Office in Morocco
Offre d’emploi
MNAIT is seeking an Information Technology Analyst to provide IT support to the World Bank’s Morocco Office, based in Rabat
Job #: 120184
Job Title: Information Technology Analyst, Client Support
Job Family: Information Management and Technology
Location: Rabat, Morocco
Appointment: Local Hire
Job Posted: 25-Jan-2012
Closing Date: 15-Feb-2012
Language Requirements: Arabic [Essential]; English [Essential]; French [Essential]
Appointment Type
Background / General description:
The World Bank’s Middle East and North Africa Region (MNA) has as its mission to foster sustainable growth with a focus on job creation and poverty reduction, economic and social inclusion, and good governance. MNA attaches particular importance to creating a supportive work environment based on the values of teamwork, transparency, trust, and client service, underlined by professional excellence. MNA places high value on diversity.
MNAIT is the Information Technology (IT) and Information Management (IM) team for MNA. The MNAIT team provides services to MNA staff working in headquarters and the country offices including information and records management, technology support, IT asset management, IT training, development of special tools for operational teams, rollout and dissemination of new technology in the region, representing the region in related corporate groups such as ISG, and systems administration. Through these services and other guidance, the IT team aims at enhancing the productivity and effectiveness of staff in fulfilling the business of the region and the Bank.
MNAIT is seeking an Information Technology Analyst to provide IT support to the World Bank’s Morocco Office, based in Rabat. This position would also provide support to other World Bank offices in the Maghreb – notably the Algiers and Tunis offices.
Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year renewable term appointment.
Duties and Accountabilities:
The Information Technology (IT) Analyst will be responsible for providing the Information Management and Technology (IMT) support and training to the World Bank’s staff based in Rabat in particular, and to visiting staff from HQ and elsewhere. The job also involves overseeing the IMT support and IT operations for the World Bank offices in Tunisia and Algeria. He/She will be reporting to the Country Director and will be a member of the MNA IMT team led by the Washington-based Senior Information Technology Officer.
The duties of the IT Analyst include, but are not limited to, the following tasks:
- Helps users solve hardware, software and network-related problems.
- Provides network administration, including routine trouble-shooting, maintenance and upgrades.
- Assists in the selection and evaluation of hardware and software.
- Installs, configures, and supports World Bank-standard hardware and software, including desktops, laptops, printers (local as well as network) and World Bank-standard software (e.g., Lotus Notes, VISTA, Windows 7, MS Office 2007, SAP etc.).
- Provides all types of Notes support, including hardware setups (desktop/laptop/home PCs).
- Prepares and supports laptop computers, including Lotus Notes setups.
- Assists staff with virus control issues.
- Provides IS/IT support to visiting staff from HQ and Country Offices.
- Provides support for the World Bank’s remote access services (Fiber link E360, Lotus Notes, WIFI, etc.) for local as well as visiting staff.
- Assists in the development and maintenance of web pages.
- Provides on-the-spot training to clients, promoting the effective use of technology.
- Assists in setting up and maintaining the network infrastructure at the World Bank’s Rabat’s Office.
- Supports the World Bank’s communication network infrastructure (MPLS, Routers, Switches, Hubs, Local ISP links, etc.). Ensures that the network is functioning on a 24×7 basis. Liaises with the local ISP, Telecom provider and the World Bank’s Network Operations Center (NOC) if required.
- Schedules VCs and supports video conferencing equipment.
- Ensures proper functioning of all office technology equipment, including local telephone system, fax machines, copiers, docking stations and scanners.
- Provides troubleshooting and maintenance services for the PBX.
- Provides direction, support and training in specific applications and/or technologies to users.
- Sets up and operates multimedia equipment for conferences and workshops inside and outside the World Bank’s office. Provides support for PowerPoint presentations and scanning.
- Assists in the procurement of IT equipment and accessories for the office.
- Undertakes ad hoc tasks related to office/information technology tasks and/or equipment as requested by staff or visiting missions. This may include some general office support.
- Provides other administrative and logistical support upon request from the Country Director based on business needs.
- Ensures that Bank information and information systems are protected in a manner consistent with Bank information security policy, procedures and standards.
- Oversees the IT support in Tunisia’s and Algeria’s offices.
Selection Criteria:
- Bachelor’s degree (or equivalent) in computer science or another related field.
- Solid work experience in IT disciplines within or outside the World Bank Group, with a minimum of 4 years of relevant experience.
- Excellent oral and written English and French or Arabic language skills, including the ability to draft routine correspondence and edit materials.
- Excellent knowledge of Vista, Windows 7, Windows 2008, Active directory and TCP/IP Networks.
- Excellent knowledge of all Microsoft Office 2007 applications, SCCM, SAP and Lotus Notes.
- Ability to troubleshoot and install various hardware and software.
- Ability to work independently and to prioritize workload.
- Capability to train staff on the use of software and installed technology.
- Ability to respond to other project-related assignments.
- Ability to evaluate and implement new systems and technologies to support the evolving needs of the work unit.
- Knowledge of communication infrastructure fundamentals desirable.
- Ability to interact smoothly with the World Bank’s central Information Technology unit and external units on policy and technical issues.
- Excellent interpersonal skills and the ability to effectively deal with end-user problems regardless of technical difficulty.
- Strong knowledge of PC-based hardware, including desktops and laptops; ability to configure and troubleshoot such computers.
- Proven ability and willingness to interact tactfully with internal and external clients at all levels in a multicultural and team-oriented environment.
- Strong communication skills coupled with a self-starter personality.
- Ability to remain calm under pressure in a changing work environment. Courteous and patient demeanor with clients.
- Excellent organizational skills, established record of reliability and strong sense of responsibility.
Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year renewable term appointment.
